Shipping & Returns

Shipping

Ground shipping is the most cost effective shipping method available. There are other shipping options available. Please see shipping estimate window during purchase process for all available options.

The total shipping time for your order is calculated from the time your order is placed until the time it leaves our warehouse. We need this time to fulfill your order.

Return and Exchange Policy 

Customer satisfaction is our top priority. We've set specific guidelines to ensure a quick and easy return and exchange. 

Most important is that you inspect the package at the time of delivery. 

Ask the freight carrier for a copy of the delivery receipt. 

It is your responsibility to check that all items are accounted for before you sign. 

If the product is damaged in shipping, you may choose to refuse the delivery. 

If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces. 

Warranty Information

Purchase Guarantee: 30 day money back guarantee, no questions asked. If not completely satisfied, simply return your purchase in the original container within 30 days. 

There are other product warranties specific to each manufacturer. Please read the manufacturer's warranty before purchasing your product. Unfortunately, we cannot cover damage caused by negligence or natural disaster. 

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If there was an error on our part, please contact us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. 

Directions for Shipping Inflatable Life Rafts and Service Work: 

Inflatable life rafts are classified as Hazardous Material Survival Products recommends the following: 

1. The newest and easiest way to ship: Call our Representative, Jeff Heidenreich at Freightquote.com. PH: 800-323-5441 x1732. Fax: 913-319-0635. Or Email: jheidenreich@freightquote.com. Since they have connections to all of the Freight Companies, he will find the most efficient and cheapest way to ship, take care of all the paperwork, and pick it up from your doorstep!!! 

2. Or you may call any shipping freight companies directly and fill out the paperwork yourself. Pick a Trucking Freight Company, insure for the full value, and fill out their Bill of Lading. Click here to view a sample BOL Form to use as a reference. 

Some Trucking Freight Companies to use: AAA Cooper, ABF Freight, Bax Global, Benton Express, Bestway, Overnight Trucking, R&L Carriers, Roadrunner Freight, Roadway Express Watkins Freight, Yellow Freight, etc. For example: Go to the AAA Cooper website and fill out your own Bill of Lading E-Form. (Click on Etools, Eforms, then BOL (Bill of Lading.- this will get you to the correct form to fill out and print.) 

(1) Fill out Bill of Lading and then print. (2) Print out MSDS (Material Safety Data Sheet). (3) Print out proper HazMat Shipping Labels and put on box. (5) Fill out Service Info Form and put in box with service work. (4) Call AAA for Pickup. Make sure to give Bill of Lading and MSDS Sheet to AAA Cooper along with the package(s) for pickup. 

(Info to give: deflated life raft, weight, dimensions of box, value for insurance, Hazardous Material: Life-saving appliances, self-inflating, UN2990.) 

3. If you are a Certified HazMat Shipper you may Call 1-800-GO-FEDEX (800-463-3339). Ask for Dangerous Goods Hotline or go to website: www.fedex.com (print out Shipper�s Declaration of Dangerous Goods). Fed Ex Dangerous Goods Form must be typed; Airbill can be handwritten. Also, you can call or visit your local Fed Ex Branch. (Print out HazMat Labels that and place on top of box.)

Use our MSDS (Material Safety Data Sheet) Form as a reference. (Note: Fed Ex does not ship Dangerous Goods in all areas, especially if you are not certified to do so.) 

For Service: 

Please include your ship back to address, name, phone number, credit card info and/or what number to call for the info when the raft is ready to ship. Also, specify if you need it expedited (with the date you need it back by) otherwise we will assume it needs the regular turnaround service. To alleviate the process, fill out Shipping Info Form and put in box with service work. 

Service Interval 

Service is recommended annually and required by the FAA annually for FAA Approved type rafts. It takes approximately 2-3 weeks regular turnaround time to overhaul a life raft. We can expedite your service work within approximately 2-3 days for an additional 25% of the total service cost. 

Service Routine 

Inspection consists of removing the raft from the raft from the valise, conducting a 24-hour raft pressure test, weight checking the CO2 inflation system cylinder raft pressure test, weight checking the CO2 inflation system cylinder, visually checking the raft and valise for tears, cuts, punctures, abrasions and deterioration, and then repacking the raft into its valise. Survival Equipment (if included) shall be removed from its valise and inspected by pressure testing the inflatable mast and visually checking each item for condition and life limitation. Cylinder hyrdrotest is required every 5-years at which time the valve is overhauled and the cylinder then freshly charged. (This costs approximately an additional $130 -$180.) 

Storage and Proper Care 

To keep your raft in the best condition possible, it should be stowed in a clean dry contaminant free area away from any heat source. Contaminants such as petroleum solvents, fuel, grease, oil, or hydraulic fluids may have a detrimental effect on the fabrics and consequently on the life and performance of the raft. The stowage area should be at least equal in size to the complete raft assembly. 

Following are storage and operational temperature limits for the rafts: 

OPERATING and/or STORAGE +10 degrees F TO +130 degrees F 

Thank you!